Today, we made history when our longest tenant returned their keys to our office after 32 years at the property!

With this in mind, we thought to showcase 6 strategies to keep both parties happy. Here at Luff Associates we have 6 strategies for Happy Tenant/Happy Landlord:

1. Communication is Key

Poor communication is the number one cause of breakdowns in almost all relationships. At Luff Associates, more than 400 properties are Fully Managed and we take the responsibility of communicating to all parties. From the initial stage of communication, lines are always open, and responding to tenant communications quickly and professionally all help to make tenants feel more valued and to build trust for the future.

2. Quick Solutions

Our highly experienced admin team oversee 400 properties and are always available to speak with our tenants when they need assistance. When a tenant contacts the landlord or the Luff Associates team with a problem, we strive to resolve their issue promptly. Leaving issues unresolved or allowing tenants to live in sub standard conditions can lead to frustration and can damage the landlord-tenant relationship.

3. Ensuring your property is at the right place

At Luff Associates, we have a process where we present our landlords with their offers so they can reflect promptly. With this in mind, we do not allow offers above the valuation figure. Our dedication comes from our experienced Lettings Team who take pride in providing the perfect tenant.

4. High Standards

Tenants are less likely to stay for a long period of time if they often experience issues with the property or quality of living. Taking a proactive approach to property maintenance, rather than waiting for tenants to report problems, can help keep tenants satisfied and your investment in good condition. Our team at Luff Associates conducts routine inspections, with a minimum of two each year.

5. Robust Vetting for prospective tenants

Here at Luff Associates, we are looking for long-term, dependable tenants, it’s important to screen prospective tenants rigorously. Carrying out comprehensive tenant screening can help you look for signs that prospective tenants are financially stable and likely to look after your property. At a minimum, our screening process involves a employment verification, a credit check, and checking references from previous landlords.

6. Permitting to personalise

Once we found the ideal tenants, they may want to personalise your property to make it feel more like home. If tenants are willing to invest money into making their living environment their own, it could be a sign that they’re planning to stay for some time. Whilst you don’t want your property painted in certain colours, allowing the tenant to make subtle, reversible changes to the décor can make such a difference to their comfort. Just make sure that they run all alterations by you first to maintain control over the property’s appearance.

Implementing these strategies will make your rental property a place where tenants will want to live for years to come. If you have a property and need assistance with this, please contact us at [email protected].