An emergency is defined as an unforeseen event that if not dealt with quickly would, in the Property Management Teams reasonable opinion, render the property unsafe/insecure, or cause further damage to the Property, or cause personal risk to the Tenant.

For Tenants in a property Managed by Luff Associates

If we have advised you the Landlord has a British Gas Homecare Agreement in place, please call British Gas – 0800 294 9650

Please note that if the British Gas Homecare Agreement information has been provided to you, no further emergency cover may apply.

If the above cover does not apply, or does not cover the emergency that you are experiencing, please call our emergency number: 08448 584 136

For Tenants in a property Not Managed by Luff Associates

Luff Associates do not provide emergency cover for these properties and Tenants should refer to their Landlord.

Please note that under no circumstances should you refer to yellow pages or anything similar to call out a Contractor, as they may charge extortionate rates, be of uncertain reputation and the Landlord may have no redress if they fail to do the job properly.

If you can smell Gas, please call National Gas Emergency Service – 0800 111 999 at any time