At Luff Associates, we often navigate the challenging crossroads between tenants, landlords, and the realities of the property market. This year, one particular case touched our hearts and demonstrated the value of thoughtful communication and support during a time of change.
The journey began when the property owner made the difficult decision to sell their apartment. This required issuing a Section 21 notice to the tenant who had lived there for more than 12 years—a legal step that allows landlords to regain possession of their property. A process like this can be unsettling for tenants, but our team was committed to ensuring it was handled with the utmost respect and transparency.
What makes this story special is the outcome. We supported the sale through Luff and Wilkin by managing every stage with care, keeping the tenant informed about what was happening, and ensuring they felt included and aware of the timeline. The sale of the apartment was to an investment landlord. Throughout the process, we kept the former tenant, who had temporarily relocated, informed about the progress of the sale. On Saturday, 7th December, we were proud to bring together the investment landlord and our previous tenant. We were delighted to show our new tenant the newly decorated apartment, ready to move in just in time for the festive season.
This experience reaffirmed our belief that what we do is about more than buying and selling properties—it’s about building relationships and making challenging situations as smooth and positive as possible for everyone involved.
From all of us, we wish our tenants a happy homecoming and a joyous festive season in their beautifully redecorated space. It’s a story that reminds us why we do what we do.